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Effective Dates (paydates)
Effective Dates (1st and 16th)
Deadline Dates
Georgia Department of Juvenile Justice
Technology Management System
Provided by The Administrative Applications Team of The Office of Technology and Information Services
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1-844-DJJ-TECH
Barry Ogletree, Director
OTIS Web Site
WARNING...MORE THAN ONE REQUEST WITH THIS REQUEST ID. CONTACT MATT AND/OR GENE
Req InfoRequest ID : 007DD47B   Created: 04/18/2024          Status: Entered| Origin:      Req Type: Question
Requester Contact Information
First Name:   Last Name:
Primary Phone Number: Email Address:
Cell Phone Number:
Current Position or Title
Job Title:
On Behalf Of
Person to Contact:
Tel / Contact #:
Location Category:
Title:
Email:
    
Location:
Alternate Contact Information
Prefix:
Name (Last, First):
 ,
Tel/Contact#:
Email:
Your Home Location
Location Category
Select Location:
Final Office Name:
Primary Phone #:
Address:
City, State Zip
City
Work Location
Category:
Location:
Location of Request
Location Category:N/A
Selection:[Select]
,
Location of Request
Location Category:N/A
Selection:[Select]
Location of Request
Location Category
Select Location:
Final Office Name:
Primary Phone #:
Address:
City, State Zip
City
Location Contact Info
Location director
Other
(override email address)
Location Asst directorNone specified
Other
(override email address)

LocationApproverNames:

LocationApproverEmails:

Org -Division/Office   (Important: Controls Division approvers for this request)
Division:
Office:
DivisionApproverNames :

DivisionApproverEmails:
ACName:
ACEmail:

Region
Primary Region
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to show Regions. Select III for Central
District
Primary District:
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to show Districts. Select 3B for Central
Requirements
Requirement Details:
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Justification
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Approvers
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Name of Supervisor, Director, or Division Head
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Narrative
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Inbound Email Information
Email Below is from inbound email:
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To:
Subject:
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OTIS Technology Team
Request Origin
Origin/Source:
Detailed Notes (From Assigned OTIS Support Staff)
Provide Detailed notes or any other information below:
Req Type: Question
Request Type Selection









Computer Hardware Issue
General IT Support
Internet Connection Issue
Kronos Support
QUESTION
About This Request Type
Subject Location
Email Control
Requester(s)?
Additional To:
Additional CC:

Other CC:
Instructions for Question
Site Admin [Eyes Only] Data

Showing Because You Are Site Admin:
ReqSectionsToShow: Location;Name;Other;Question
ReqSectionsRequired:
Submit Behavior:
Request For Support
What Are you having an issue with?
Affected Application:
Issue:
Details:
Be sure to enter as much information as possible
New Employee Setup
Account is for...
Start Date:
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New Employee Name:
First: Last:
Office Location:
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Position/Job Title:
Primary Region:
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Primary District:
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Employee Type:
Employee ID:
ID Assigned ?:
Employee Cell?:
Existing
State Cell #:
Employee Personal Contact Information
Employee Private Email;
(Non-Agency Email)
Personal
Telephone #:
New Account Info
Account Types:









Email Address:
Preferred SOG
Network ID Format:
Preferred PeopleSoft
UserName Format:
Additional Coments:

Security MFA Information
MFA Group Assigned:



MFA Notes:
YubiKey ID#:
BCAS Account Request Additional Info

CJIS Training Date

VRS Account Request Additional Info

WEX Number

Information Access Request
Access To...:


Mobile Communications
New Mobile Device/Service
Mobile Device Type:
New Cell Phone
New Cell Phone Type:
Model Preference Details:
New HotSpot
New Mobile iPad/Tablet
Tablet:
Model Preference Details:
Mobile Applications Required
Special Applications
Required:
Application Details
Cellular Device Support
Type of device:
Device ID Cell/IMEI #:
Assigned To:
Current Device Issue:
Explanation of Issue(s):
Explain the problems with as much detail as possible
Also, explain what you understand about what you might have discovered that is required for a fix.
Understand the provider might replace rather than repair.
Mobile Technical Notes
Recommendations
Note Subject/Title:
Note Category:


Related Action
Note Details:
Cellular Upgrade
Reason for...
Other Reason...
Current Device Type:
Device ID Cell/IMEI #:
Associated Device/Equipment
Type of Equipment:




Computer Equipment
Device Type Requirement and Purpose(Details)
Current Account Info
Current SOG User Name Login:
Printer Order
Printer Info
Current Computer Info
Current Computer Info:
Current Model:
Current Computer Service Tag:

Equipment Details
Location of Equipment:
Assigned User:
Email:
Telephone Number:
Existing Employee Information
Employee Name:
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Legal Hold Information
Select Repositories:



Legal Hold
Effective Date:
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User Account Transfer

user account transfer here

Equipment Relocation
Equipment Relocation
Current Location Details:
New Location Details:
General Information:
Provide us details on new location providing as much information as possible
Equipment Type:


Equipment Type
Details:
Employee Termination
Termination Information:
By:
Effective:
Accounts Types:





Email
Disposition:


Fwd:
Reply Message:
Termination Details:
Employee Termination Handling/Tracking By Staff
Termination Processed:
By:
Date Processed:
Request Source:


Source Name(s):
Termination Details:
Track Details on different steps
Tracking:
Additional Accounts:



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